Frequently Asked Questions

Here, we provide answers to the questions we hear most — about ordering, shipping, products, and how we work.

Can't find what you're looking for? Our support team is one email away at [email protected] , or check our Shipping & Returns pages for full policy details.

1. Placing an order.

How do I place an order?

You can place an order directly on our website at peptidesciencesofficial.com/shop. Browse our catalog, add products to your cart, and proceed to checkout.

If you need help during the process, send us a message via the website Live Chat or an SMS to +1 754-296-6252 and we'll walk you through it.

What payment methods do you accept?

We accept multiple payment methods to give you flexibility — and most include a discount:

  • Zelle, Apple Cash, CHIME, Bank Wire Transfer and Cash App — automatically applies a 10% discount to your subtotal.
  • Cryptocurrency – Enjoy up to 20% Off when you pay with any cryptocurrency. 
  • Credit and debit cards — Unfortunately we no longer process credit/debit card payments due to legal restrictions from the FDA and other bodies. Companies have stopped accepting payments from us to avoid any sanctions. We sincerely apologize for any inconveniences caused. While we strive to appeal for this, we urge our customers to set up any of the aforementioned payment options and place their orders. 
Are there any coupons?

Yes. There is a 10% discount available to all customers when they order from us. In addition, we offer a 20% Discount for customers who pay with Cryptocurrency.

NOTE: ALL COUPONS ARE APPLIED AUTOMATICALLY

Do you offer wholesale or bulk pricing?

Yes. For research programs, institutional buyers, and resellers, we offer tiered pricing on bulk and wholesale orders. Email [email protected] with the products and quantities you're interested in, and we'll respond with custom  pricing tailored to your needs.

Can I cancel or modify my order after it has been placed?

If your order hasn't yet been packed, yes — email us as soon as possible at[email protected] or send us an SMS to: +1 754-296-6252 with your order number and we'll do our best to accommodate the change.

Once a shipping label has been generated, modifications and cancellations are no longer possible. If something needs to be addressed at that point, please follow our damaged/wrong-item process when the package arrives.

2. How your order gets to you.

Do you ship internationally?

Absolutely! We ship internationally. We ship to All European countries, North American & South American countries and to select Asian countries. Shipping is 100% discreet. We are aware that these products are controlled in many regions. As such, we take care of custom duties and clearance and we guarantee a successful delivery to your location. 

When will my order ship?

Orders confirmed and paid in full before 12:00 PM Eastern Time on a business day are dispatched the same day. Orders placed after the cutoff, on weekends, or on federal holidays ship the next business day. You'll receive an email with tracking the moment your label is generated.

How long does shipping take?

Transit time depends on the method you select at checkout:

  • USPS Priority Mail — 2 to 3 business days
  • FedEx 2Day — 2 business days
  • FedEx Standard Overnight — next business day

Note on weekend timing: shipping methods count business days only, so Friday overnight orders are delivered the following Monday — not Saturday. If you need a guaranteed weekend delivery, contact us before placing your order and we'll see what we can arrange.

Delivery dates are estimates provided by the carrier and can be affected by weather, holidays, and peak periods

Is the packaging discreet?

Yes. Every shipment goes out in plain, unbranded packaging with a generic return address. Nothing on the exterior of the box indicates the contents, our company name, or the nature of what's inside. What you ordered stays between you and us.

Will my package require a signature?

Standard shipments do not require a signature. If you'd like signature-required delivery for added security — common for high-value orders or buildings without a secure delivery point — select a "Signature Required" FedEx option at checkout, or mention it in your order notes and we'll add it.

How do you handle shipping in extreme heat?

Our peptides are shipped lyophilized (freeze-dried) and are stable at ambient temperatures for the duration of normal transit. Cold packs aren't standard, but if you're shipping to a region experiencing extreme heat, we recommend selecting FedEx Standard Overnight at checkout to minimize transit time

3. After your order ships.

How do I track my order?

You'll automatically receive an email with your tracking number the moment your shipping label is generated. If you have an account, the same tracking number is also visible in your order history at any time.

My tracking hasn't updated in 24+ hours. Should I worry?

Probably not. USPS in particular sometimes goes silent for a day or two between scans, especially during peak periods or after pickup but before the package reaches a sorting facility. Give it 48 hours. If there's still no movement after 5+ business days, email us with your order number and we'll investigate with the carrier

Can I change my shipping address after placing an order?

If your order hasn't yet been packed, yes — email us immediately and we can usually update the destination. Once a shipping label has been generated, the carrier (not us) controls re-routing. You may be able to redirect the package using USPS Hold Mail or FedEx Delivery Manager with your tracking number.

What if my package is returned to sender?

Packages returned as undeliverable, refused, or for an incorrect address will be refunded for the product cost only. Original shipping is non-refundable, and a 10% restocking fee may apply to cover inspection before any product can be reissued. To minimize the chance of this happening, double-check your shipping address at checkout.